Orders placed on heftypetz.com and Amazon ship within 2-3 business days. Shipping typically takes 3-7 business days (not guaranteed) via ground service, depending on where you are located. Once you place an order, you’ll receive a confirmation shipping tracking number within one to five business days.
Please note that delivery is based on eligible, in-stock products and shipping to select rural or remote destinations may result in extended shipping times. Business days are Monday to Friday, excluding statutory holidays.
Shipping Info:
Continental US: USD $0
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods, postal delays etc.).
We reserve the right:
- To cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the purchase using the original method received.
- That all orders are subject to availability of stock.
- To take reasonable steps to verify that the order and credit details are bona fide.
- Hefty Petz is not responsible for units while in transit for return